Skills of a Good Communicator: Infographic

“A good listener tries to understand what the other person is saying.  In the end he may disagree sharply, but because he disagrees, he wants to know exactly what it is he is disagreeing with.” ~  Kenneth A. Wells

It would be a mistake to underestimate the need to develop  the skills of a good communicator. In Kenneth A Wells’ quotation above, the first skill mentioned is that of being a good listener.  Listening is an art that can be developed; it’s not a natural talent. But listening is only one of the important  skills of a good communicator mentioned in the following infographic, “The Five Essential Skills of a Master Communicator.”

Essentials of communicationSummary

The five skills of a good communicator as shown above are:
1) Prepare
2) Listen
3) Ask Questions
4) Confirm
5) Provide suggestions and solutions

Which skill do you feel you need to work on most?  I’m constantly working on listening as I usually want to get to 5) quickly and that’s not always what is needed at the outset.  Please share your challenge in the comments. 🙂





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6 Responses to Skills of a Good Communicator: Infographic

  1. Good information. some say if we all have friends who were good listener and vice versa, we may not need to go to therapy.
    Well, we all need to be heard, don’t we. so, learning good listening skills to listen to our loved ones sets exam0le for us to get listen to back, right?

    • Yvonne A Jones says:

      I like that point, Malika. And think how much money people would save if they had friends who truly listened to them! 🙂 Good listening skills are critical to any kind of relationship, business and personal. Thanks for leaving your comments.

  2. Joanne says:

    I think it is important to point out as well that you don’t always have to give your opinion. Try to stick to giving your opinion when it is asked for. I agree that the most critical one is listening. Listen to what the person is saying and feeling and look at the person as they are speaking.

    • Yvonne A Jones says:

      This is true, Joanne. Often times people just want someone to listen to them; they’re not necessarily asking for an opinion or to the Listener to solve the problem. They just want to be heard and know that someone cares.

  3. Moira Wight says:

    Thanks for sharing this infographic Yvonne, I am not a good verbal communicator so need to practise all these 5 skills beginning with the tips on preparation.

    • Yvonne A Jones says:


      I would think that most of us are not really natural verbal communicators, because it takes practice. But preparation, as you noted, does help. Any way I can help, please reach out and I’d be glad to.

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